Privacy & Cookie PolicyValantis respects the privacy rights of its users and recognises the importance of protecting personal data. Appropriate organisational and technical measures are used to protect personal data collected through our website, game services and other online services. This policy explains what information we collect, why we collect it, how it may be used and shared, your data protection rights, and how cookies and similar technologies are used on our website. Personal Data
Account and usage information required to provide, secure and support Valantis services. Technical Data
Connection, browser, client, hardware and software information used for security and diagnostics. Cookie Control
Optional analytical and marketing cookies are controlled through your cookie preferences. Your Rights
You may have rights to access, correct, erase, restrict, object to or export personal data under applicable law. 1. Personal Data & Service AgreementValantis collects, processes and uses personal data where necessary for the conclusion and execution of a user's service agreement with Valantis and for the operation of its services. Depending on the information provided by the user and the service being used, this may include account information and identifiers, email address, name, address, date of birth, account number, IP address, character information and other information required to provide the service.
Why we process this information
Account management, authentication, customer support, payment processing, service operation, security, fraud prevention and enforcement of the Valantis service agreement and rules. 2. Technical & Usage DataWhenever Valantis websites, including valantis.online, or other Valantis online services are used, certain usage data may be automatically determined and transmitted by the web browser, game client or other client software. Connection Information
IP address, access time, requested resources, and information concerning the type and purpose of requests. Software Information
Browser version, game client version, operating system and related software information. Hardware Information
Technical information concerning the hardware or computer system used to access the service where required for operation or security. Diagnostics & Statistics
Usage data may be used for error analysis, service optimisation and statistical analysis, including anonymous or aggregated statistics where appropriate. 3. Cookies & Similar TechnologiesValantis uses cookies and similar technologies to operate the website, manage accounts and sessions, remember preferences, provide personalised functionality and, where permission has been given, analyse website usage and measure marketing activity. When you first visit the website, you can choose which optional cookie categories you allow. Essential cookies cannot be refused because they are required for the website and its security features to function correctly.
Essential Cookies
Required for core functionality such as authentication, sessions, security, CSRF protection and remembering your cookie preferences.
Functional Cookies
Support requested website functionality and preferences. Some features may not function correctly without them.
Analytical Cookies
Help us understand how visitors use the website and improve the visitor experience. These optional cookies require your consent.
Marketing Cookies
May be used for advertising measurement, campaign attribution and relevant marketing. These optional cookies require your consent. 4. Cookie Consent & PreferencesYour cookie selection is stored so that the website can respect your choice on subsequent page loads. Our consent system uses the following cookie:
Consent Cookie
This cookie records whether you have allowed only required cookies or have also consented to optional analytical and/or marketing cookie categories. You may change or withdraw optional cookie consent at any time. Withdrawing optional analytical or marketing consent does not prevent you from using your Valantis account. You may also remove cookies through your browser settings. Removing the consent cookie will cause the website to ask for your cookie preferences again. 5. Security, Fraud & Rule EnforcementValantis may collect, process and use account, stock and usage data to the extent reasonably necessary in individual cases to reveal, investigate and stop fraudulent behaviour, abuse, unauthorised access, violations of legal regulations or violations of the Valantis service agreement and rules. Where complaints, reports or other credible indications of misconduct exist, Valantis may log, review, process and use information concerning activity within its online services where necessary for investigation and enforcement. This may include the time and content of conversations and expressions of opinion in areas including guild channels, private channels and private messages.
Scope
This processing is intended for legitimate security, investigation and enforcement purposes and applies where reasonably necessary to protect the service, its users or applicable legal rights. 6. Customer SupportWhen you contact Valantis support, we may collect, process and use personal data necessary to handle your complaint, question or support request efficiently. Contact Information
This may include your email address, the date of contact and the contents of your request. Account & Technical Information
Relevant account, character, usage or technical information may be reviewed where necessary to investigate and resolve the request. Support information may also be used to compile anonymous or aggregated statistics for the improvement of customer support. 7. Marketing CommunicationsValantis may process personal data for marketing communications such as emails containing general information, news or promotional content where the user has separately agreed to receive such communications. Users may withdraw from these communications at any time using the available account settings or an unsubscribe option included in the communication.
Separate from cookie consent
Consent to receive newsletters or other direct marketing communications is separate from your analytical and marketing cookie preferences. 8. Public Game InformationCertain game-related information is intentionally made public as part of the normal operation and community features of Valantis. Characters
Character names, online status, character associations such as guilds, levels and highscores may be publicly visible. Game Activity
Character usage information, deaths, defeated characters and other game-related activity may be displayed where relevant to the service. Certain information concerning rule violations or other supervisory matters may also be made available to authorised users who perform a supervisory role within the community where appropriate. 9. Sharing of Personal DataValantis does not disclose personal data to third parties except where necessary to provide the service, where the user has provided the required consent, where a service provider processes information on our behalf, or where disclosure is required or permitted by law.
Access to personal data within Valantis is limited to persons who require that access to perform the purposes described in this policy. 10. Third-Party Analytics & Advertising ServicesWhere the required consent has been provided, Valantis may use third-party analytics, advertising and measurement services. These services may process technical information concerning your visit and may use their own cookies or similar technologies. Optional analytics and marketing technologies are intended to remain disabled unless the applicable consent has been provided. Third-party providers process information according to their own privacy policies and applicable data protection obligations. 11. Your Data Protection RightsSubject to the requirements and limitations of applicable data protection law, users may have the right to:
Important distinction
Withdrawing consent for optional analytical or marketing cookies does not block your account. If a user requests that Valantis stop processing personal data that is strictly necessary to provide an account or personalised service, it may no longer be possible to provide that account or service. This is separate from optional cookie consent. Privacy and data protection requests can be sent to support@valantis.online. 12. Changes to This PolicyValantis may update this Privacy & Cookie Policy when necessary to reflect changes to the website, game services, technologies, legal requirements or data-processing practices. Material changes may be communicated through a prominent notice on the Valantis website. Where applicable law requires advance notice or renewed consent for a particular change, Valantis will provide it before the relevant change takes effect. Users are encouraged to review this policy periodically to remain informed about how their information is processed. 13. ContactIf you have questions about this Privacy & Cookie Policy, your personal data, the use of cookies, or your data protection rights, contact: support@valantis.online
|
0
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
:
0
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
:
0
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
:
0
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
:
0
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
:
0
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
